RETURN POLICY

RETURN POLICY

PLEASE REVIEW THE HEMPZENE™ RETURN POLICY AND PROCEDURE REQUIREMENTS

Your product purchase comes with a thirty (30) or ninety (90) day money-back satisfaction guarantee that starts upon delivery of this shipment.

PLEASE NOTE: If you have purchased one bottle (30-day supply) of our product, you have a thirty (30) day guarantee, and if you have purchased three or more bottles (90-day supply or more), you have a ninety (90) day guarantee.

If you wish to return, you must follow ALL of the steps below to receive a credit on your account

  1. You MUST call the Customer Satisfaction Department and ask for a Return Authorization (RA) number within the return policy period to receive a refund.
  2. You MUST return all bottles included in your purchase within ten (10) days of the RA issuance to receive your refund. (Please note #4).
  3. Processing and Handling charges are non-refundable.
  4. All returns and refused packages are subject to a $12 restocking fee.
  5. Please return all sealed items AND all opened items, including empty bottles in their original containers for which you are requesting refunds. You will only be refunded for bottles returned.
  6. DO NOT return any items without an RA number. Write this RA number on the outside of your package so we can properly refund you. Sending a package back without an RA number will result in a delayed or denied refund.
  7. Please return your item with a copy of the original invoice and include your reason for returning.
  8. Return your product using FedEx, UPS or USPS insured mail to ensure your package is received by us.

Please remember that once we have shipped product to you, we can only cancel future shipments and cannot refund any charges (unless the product is returned per our Return Policy above). Again, Processing and Handling charges are non-refundable.

IMPORTANT!
We are not responsible for returns that never arrive at our facility.
Return shipping costs are the responsibility of the customer.

If you have any questions regarding your purchase (including but not limited to Return or Exchange Information) please contact our Customer Satisfaction Department at: 833-564-1199

Hours:
Monday – Friday: 9:00 a.m. to 7:00 p.m. (EST)
Saturday: 9:00 a.m. to 2:00 p.m. (EST)

You may also e-mail us at: cs@hempzene.com