Toll Free Customer Service  833-564-1199

Monday -Friday 8:00 am EST – 9:00 pm EST
Saturday 9:00 am EST – 8:00 pm EST
Sunday 9:00 am EST – 5:00 pm EST

 

cs@hempzene.com

[row] [col span=”6″] [title text=”Frequently Asked Questions”]

Please read our FAQ before sending us a message.

[accordion] [accordion-item title=”What are the delivery charges for orders from the Online Shop?”]

Shipping charges vary by item and are listed as you are shopping. 

[/accordion-item] [accordion-item title=”Which payment methods are accepted in the Online Shop?”]

We currently accept Visa and MasterCard.

[/accordion-item] [accordion-item title=”How secure is shopping in the Online Shop? Is my data protected?”]

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party.

[/accordion-item] [accordion-item title=”What exactly happens after ordering?”]

Your payment will be authorized when you place your order and then.order processing begins. Once payment is authorized, orders will be processed in the order in which they were received. When your orders ships we will let you know and capture the funds from your credit card.

[/accordion-item] [accordion-item title=”Do I receive an invoice for my order?”]

Yes, we will email you an invoice.

[/accordion-item] [accordion-item title=”How will my order be shipped?”]

We proudly ship using USPS. A tracking number will be available after shipping.

[/accordion-item] [/accordion] [/col] [col span=”6″] [title text=”Send us an email”] [contact-form-7 id=”4140″] [/col] [/row]